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You can also read our reviews directly at Trustpilot here.

11,040 Independent customer reviews
(4.5/5)
Trustpilot (11,040 reviews)
MS SHENA LEAL
Written on 05/12/2024

Very happy with our new hob which was…

Very happy with our new hob which was fitted today
Rated 5 out of 5
06/12/2024
👍
Jamie
Written on 05/12/2024

Brilliant service outstanding quick…

Brilliant service outstanding quick delivery and sorted any problems out straight away cooker extraction fan
Rated 5 out of 5
06/12/2024
👍
A Welsh
Written on 04/12/2024

Delivered on time and intact

Delivered on time and intact.
Yet to be installed but all good so far.
Rated 5 out of 5
05/12/2024
👍
Thomas O'Sullivan
Written on 03/12/2024

Very smooth.

Very smooth.
Rated 5 out of 5
03/12/2024
👍
HRF
Written on 02/12/2024

Easy to order

Easy to order.
Easy to book a delivery day and it was delivered when I was told it would be.
My husband has installed it and so far we're very pleased (had it up for 48hours).
Rated 5 out of 5
03/12/2024
👍
B Lawrence
Written on 01/12/2024

cooker hood

Easy to follow instructions on site ,even a reminder to get filters.
Rated 5 out of 5
03/12/2024
👍
Jacqui Gittins
Written on 29/11/2024

I ordered incorrect item

I ordered incorrect item, spoke to a lady called Dee in c/services who cancelled delivery & reordered correct appliance. Amazing customer service 10 out of 10 Dee 👍
Rated 5 out of 5
03/12/2024
👍
Ricky Schembri
Written on 28/11/2024

Great product at a great price plus…

Great product at a great price plus free delivery.
Rated 5 out of 5
03/12/2024
👍
Ben Wilcox
Written on 28/11/2024

I purchased an extractor fan cooker…

I purchased an extractor fan cooker hood, and the experience has been nothing short of frustrating. First, one of the parts was faulty, and it took six weeks for an engineer to come out and address the issue. When he arrived, he discovered that the part he brought was incorrect.

To make matters worse, there was no follow-up communication from the office team to keep me informed. After chasing them for an update, they finally called me a week later to inform me that the correct part would not be available for several months.

In the meantime, I’ve been left with a hood awkwardly installed in a way that people can easily bang their heads on. I had already paid someone to install it, but I was told they can’t send a replacement unit with an engineer because their engineers only handle repairs—not new installations. So I'm expected to buy a new unit and pay for an additional install cost.

It’s now been two weeks since I last heard anything, and I’m still waiting for a resolution. This entire process has been extremely inconvenient and poorly managed.
Rated 1 out of 5
03/12/2024
Hello Mr Wilcox, Our sincere apologies for this. Can you please provide us with your order reference number so we can look at this for you.

Kind regards

Dee
Miss Nicola Fairey
Written on 27/11/2024

Payments

Good choice of payments.
Rated 4 out of 5
28/11/2024
👍
Janice
Written on 27/11/2024

Very easy process .

Very easy process .
Rated 5 out of 5
27/11/2024
👍
Timothy Stephen
Written on 27/11/2024

Great product and service

Great product and service
Rated 5 out of 5
27/11/2024
👍
Kevan h
Written on 24/11/2024

Initial issue with damaged goods on…

Initial issue with damaged goods on delivery but replacement sent within 4 days. Other than that, all went well and staff on the phone very polite and efficient
Rated 5 out of 5
25/11/2024
👍
Denise Parry
Written on 24/11/2024

Quick and easy

Quick and easy
Rated 5 out of 5
25/11/2024
👍
Jason Bunn
Written on 24/11/2024

Great thanks

Great thanks
Rated 5 out of 5
25/11/2024
👍
Mary White
Written on 23/11/2024

it was a good experience …

it was very easy from start to finish from first ordering the appliance,the email I replied to confirm my order and then the delivery which kept me informed from start to finish
Rated 5 out of 5
25/11/2024
👍
Claire Perry
Written on 23/11/2024

Excellent easy to use

Excellent easy to use
Rated 5 out of 5
25/11/2024
👍
Mrs Lisa Guy
Written on 23/11/2024

easy search and specific product I…

easy search and specific product I needed was in stock and purchasing was simple.
Rated 5 out of 5
25/11/2024
👍
Mary MB
Written on 23/11/2024

Smooth service

Smooth service
Rated 5 out of 5
25/11/2024
👍
Steven Sykes
Written on 22/11/2024

As good as more expensive brands

This warming draw is stylish and functional and works as well as the Neff warming draw we bought it to replace. The service from MyAppliances was as ever very good.
Rated 5 out of 5
25/11/2024
👍
Gurnek Sangha
Written on 22/11/2024

Quick and easy to use

Quick and easy to use
Rated 5 out of 5
25/11/2024
👍
Martin Shambrook
Written on 21/11/2024

Nice looking product

Nice looking product
Rated 4 out of 5
25/11/2024
👍
sarah bardouille
Written on 21/11/2024

Very easy and reasonable price.

Very easy and reasonable price.
Rated 5 out of 5
25/11/2024
👍
Alfie Manning
Written on 21/11/2024

Excellent communications

Excellent communications, reasonable prices.

My appliances look amazing in my new kitchen. Swift delivery.
Rated 5 out of 5
21/11/2024
👍
Martin
Written on 19/11/2024

Bought an oven with 2 years warranty…

Bought an oven with 2 years warranty and 5 year parts warranty. We didn’t realise there was a warranty on the oven so took out the defective heating elements ourselves but had trouble sourcing the parts ourselves. So we contacted my appliance to try to get the details of the oven, (nothing on the oven at all) we were then informed that it was under warranty so they would send someone around. He turned up really fed up that he had to travel to Cornwall for a job. Took one look and said he isn’t touching it as the elements had been removed already.
Rang up the company who backed their engineer and also found out that the parts warranty is also now not applicable. Will never use the company again. The charges for the original fitting were even high. The order number was 90334481
Rated 1 out of 5
20/11/2024
Hello Martin, Can you please let us know your order reference number so we can look at this and speak to the service team.
lynne Goodwin
Written on 17/11/2024

econolux gas oven

Good contact through ordering and delivery but afterwards a different matter.Brought a single gas oven but everything I cook burns on the bottom,even cakes or is done to a crisp.Asked the if this was normal ,no reply ( temperature is 180) .Also seems oven is hotter at the bottom rather than the top but haven't received any confirmation this is correct.Oven is econolux .

Order no is SA729851
Rated 3 out of 5
18/11/2024
Good Morning Lynne. Please can i ask for your order number so i can take a look into this for you. Please contact the team on enquiries@myappliances.co.uk or contact our office number 0330 008 0800 our team will resolve this matter for you.
Trevor Woodroof
Written on 17/11/2024

Easy to navigate sight

Easy to navigate sight, fairly priced products with good delivery options
Rated 5 out of 5
18/11/2024
😊
Rashad Mehmood
Written on 17/11/2024

No Hassle

Ease of use in purchasing my new appliance
Rated 5 out of 5
18/11/2024
😊
Carolyn
Written on 16/11/2024

Delivered on time and exactly as I…

Delivered on time and exactly as I requested
Rated 5 out of 5
18/11/2024
😊
Alison
Written on 16/11/2024

Great customer service

Easy to order, arrived on time and well packaged.
I had cause to contact the company on two occasions due to my poor internet when ordering and the delivery company not following instructions for delivery, neither issue was a failing by my appliances. On both occasions my appliance staff were friendly and very helpful.
Definitely great customer service and a very reasonably prices appliance with a good length guarantee. Very happy with my appliances.
Rated 5 out of 5
18/11/2024
😊
EE
Written on 15/11/2024

The cookerhood arrived quickly

The cookerhood arrived quickly, just in a few days from ordering. Looks good but still in the box as the kitchen will be done in the next few weeks, so unable to comment on performance.
Rated 5 out of 5
18/11/2024
😊
Andrew morton
Written on 15/11/2024

Simple to order

Simple to order
Rated 5 out of 5
18/11/2024
😊
punctured tyre family
Written on 14/11/2024

Delivered perfectly & helpful when needed

Delivered perfectly. And very helpful when it didn't work out and we needed to return the item, which was organised and processed perfectly. Dee was excellent. Highly recommend
Rated 5 out of 5
18/11/2024
Thank you for your positive feedback. I will ensure this is passed onto Dee😊
Mr Richard Cottage
Written on 14/11/2024

Great product,great price and delivery…

Great product,great price and delivery ahead of time
Rated 5 out of 5
14/11/2024
👍
Paul
Written on 12/11/2024

No problems with the ordering process

Ordered a microwave from this company and the whole process was easy and went smoothly. Also, very pleased with the product so far.
Rated 5 out of 5
12/11/2024
👍
Dave, Deal, Kent
Written on 10/11/2024

Helpful Customer Service.

Good price, fast delivery, helpful telephone customer service.
Rated 5 out of 5
11/11/2024
👍
Pauline
Written on 10/11/2024

Brilliant product very pleased

Brilliant product very pleased
Rated 5 out of 5
11/11/2024
👍
Mr B
Written on 10/11/2024

Better than expected

Service from your supplier was better than from you. You said your supplier did not offer tracking and would phone an hour before delivery. Your supplier, Ideal, sent texts (not phonecall) and did offer map tracking. This was excellent but different than you had led me to expect.
Rated 4 out of 5
11/11/2024
Hello, the couriers don't generate tracking numbers until the evening before delivery so we may not have had this if you asked us for it.
Mr Stephen Winter
Written on 10/11/2024

Very easy to access

Very easy to access
Rated 5 out of 5
11/11/2024
👍
Paul Jones
Written on 10/11/2024

Great service

Great service, item packaged securely and delivered on time.
Rated 5 out of 5
11/11/2024
👍