We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot.

You can also read our reviews directly at Trustpilot here.

10,305 Independent customer reviews
(4.5/5)
Trustpilot (10,305 reviews)
Neil Leggat
Written on 01/12/2023

Delivery was good...appliance was…

Delivery was good...appliance was noisier than expected, stainless steel on outer tunnel very thin! trying to remove protective blue plastic a bit of a nightmare ( some tips in the instructions would be good?)
Appliance looks good, is effective! Love the 4 lights on ot
Rated 4 out of 5
John HARRISON
Written on 01/12/2023

Easy to deal with

Easy to deal with, very helpful.
Appliance arrived when you said it would.
Would certainly use you again, and recommend to others.
Rated 4 out of 5
Andrew Hucknall
Written on 01/12/2023

Very easy and quick delivery.

Very easy and quick delivery.
Rated 5 out of 5
Michael Kirby
Written on 28/11/2023

Great product & fast delivery

Great product & fast delivery
Rated 5 out of 5
Matthew Isaac
Written on 28/11/2023

Great site with amazing products and…

Great site with amazing products and free delivery!
Rated 5 out of 5
Lisa Price
Written on 28/11/2023

Excellent service provided

Ordering was very easy and pictures were clear . Delivery was smooth and straightforward and very speedy with regular updates .
Rated 5 out of 5
Kevin
Written on 27/11/2023

Great product & price

Great product & price, arrived on time , faultless
Rated 5 out of 5
karen Collier
Written on 27/11/2023

Good product delivered on time

Good product delivered on time
Rated 5 out of 5
Colette Clark
Written on 27/11/2023

Quick to place order just waiting for…

Quick to place order just waiting for delivery
Rated 4 out of 5
28/11/2023
👍
Guest
Written on 27/11/2023

Just what I wanted

Just what I wanted, arrived on time, no damage, excellent service,
Rated 5 out of 5
28/11/2023
👍
Ellsworth
Written on 26/11/2023

i placed my order and recieved it in…

i placed my order and recieved it in two days great service
Rated 5 out of 5
28/11/2023
👍
Anonymous
Written on 26/11/2023

Customer service very helpful

Customer service very helpful
Rated 5 out of 5
28/11/2023
👍
Tim Bickerton
Written on 26/11/2023

Very good appliance

Very good appliance. Has fitter was very impressed as easy to install. Looks tidy and is ver efficient. After ordering the appliance was delivered to an acceptable date and time
Rated 5 out of 5
28/11/2023
👍
customer
Written on 26/11/2023

Delivery date 2x

Delivery date 2x
Not happy with the product . As it is already fixed,I feel I'm stuck with it
Rated 3 out of 5
28/11/2023
Hello. I have looked at your order and we have not been made aware that you are not happy with your appliance. You still have the option to return this if that is what you would like to do. Please just call the office so the team can help you.
Craig Spooner
Written on 25/11/2023

Super service and we love the product

Super service and we love the product
Rated 5 out of 5
28/11/2023
👍
Sam Fox
Written on 25/11/2023

EASY TO USE/GOOD PRICES

EASY TO USE/GOOD PRICES
Rated 5 out of 5
28/11/2023
👍
Barry Blemings
Written on 25/11/2023

Good product,reasonable price and…

Good product,reasonable price and delivered promptly
Rated 5 out of 5
Lisa Bennett
Written on 25/11/2023

Lovely product at a good price

Lovely product at a good price . Not 5 stars as a headache to fit
Rated 4 out of 5
28/11/2023
👍
Aida
Written on 24/11/2023

The guys that brought the appliances…

The guys that brought the appliances were polite and contacted us before they arrived.
Thank you ☺️
Rated 5 out of 5
Alun Chandler
Written on 24/11/2023

very easy to order on line

very easy to order on-line
Rated 5 out of 5
Fatboy
Written on 23/11/2023

easy to use web site

easy to use web site
Rated 5 out of 5
Stephen OHEAR
Written on 23/11/2023

Expected delivery of new oven and…

Expected delivery of new oven and cooker on a Monday, by Thursday no sign of it.
Emailed the customer service team on Wednesday, no reply.

It's now holding up my kitchen renovation
Rated 2 out of 5
28/11/2023
Our sincere apologies for the slight delay in you receiving your order due to the delay in them reaching us. I can see tht this is now being delivered out to you tomorrow.
Mrs McCutcheon
Written on 23/11/2023

Buying the product was easy hopefully…

Buying the product was easy hopefully the delivery will be just as good
Rated 4 out of 5
28/11/2023
👍
Jc Goodhind
Written on 23/11/2023

good prices

good prices
Rated 4 out of 5
28/11/2023
👍
Dan Cox
Written on 22/11/2023

Poor customer service

Paid for a Saturday delivery but item came on the following Monday which should have been free, asked for refund on delivery charges but no help offered.
Rated 3 out of 5
22/11/2023
Hello Dan, We are sorry that your delivery was not made until 20/11 but, as I'm sure you can imagine, we can't foresee any problems that may occur with the couriers we use. I can also see that a refund of the next day delivery charge was also made back to you on 20/11. This can take 3-5 working days to reach you.
Andy Matthews
Written on 21/11/2023

The appliance is great

The appliance is great, it was the service that was inadequate, was given 3 different delivery times, after a number of phone calls finally arrived 4 weeks after original delivery date. 7 weeks in total from placing order. " Not good enough "
Rated 1 out of 5
22/11/2023
Hello Andy, Our sincere apologies for the delay in your delivery. This was because there was a delay in the shipment of the appliances reaching us. We do intend for customers to receive their goods when they request them, but we are unable to foresee any problems with the cargo carriers. Once again, our sincere apologies for any inconvenience caused.
Andrew
Written on 21/11/2023

Prompt service

Prompt service
Rated 5 out of 5
22/11/2023
👍
Ms Eligija Kriauciunaite
Written on 20/11/2023

Good service

Good service, I really like you can pick your delivery day yourself 👏⭐️⭐️⭐️⭐️⭐️
Rated 5 out of 5
22/11/2023
👍
Jessie01
Written on 20/11/2023

Great product at a good price

Great product at a good price. Delivered on time and well packaged. Would recommend.
Rated 5 out of 5
22/11/2023
👍
Mrs Janet Ormond
Written on 20/11/2023

Brilliant service

Unfortunately the item didn't fit where I wanted it to go.
Rang up and explained and was offered free collection. No quibble.
Brilliant service from ordering to delivery.
Would recommend.
Rated 5 out of 5
22/11/2023
👍
Aftab Khan
Written on 20/11/2023

Easy to use website

Easy to use website. Good deals
Rated 5 out of 5
22/11/2023
👍
Judith O'Farrell
Written on 20/11/2023

Induction hob excellent

Induction hob excellent, arrived as promised, carefully delivered.
Rated 5 out of 5
22/11/2023
👍
Hamilton 101
Written on 20/11/2023

A great product

A great product, fast delivery. Everything went very smoothly, thanks :)
Rated 5 out of 5
22/11/2023
👍
Nikki HELM
Written on 19/11/2023

Venting hob

Great look, not yet installed but I've had venting hobs previously and they are game changers
Rated 5 out of 5
22/11/2023
👍
customer
Written on 19/11/2023

Item not received

Still not recieved the oven despite emails.
Rated 1 out of 5
22/11/2023
Hello Andrea, Our sincere apologies for the late delivery of this I can now see that this is being delivered out to you tomorrow.
Anneka
Written on 19/11/2023

Easy to order and good information

Easy to order and good information
Rated 5 out of 5
22/11/2023
👍
ronnie hutchison
Written on 19/11/2023

Still waiting on delivery

Still waiting on delivery. Took a day off work only to be told delivery cancelled. Lost a day’s wages. Sent 3 emails asking what was going on and not one reply. Second time I’ve used this company I won’t use again and definitely won’t recommend.
Rated 1 out of 5
22/11/2023
Hello, Our sincere apologies for the late delivery of this I can now see that this is being delivered out to you on Friday.
Customer
Written on 18/11/2023

Good service

Good service. Fast delivery.
Rated 5 out of 5
22/11/2023
👍
Craig Spooner
Written on 18/11/2023

All good so far

All good so far
Rated 5 out of 5
22/11/2023
👍
Mrs Jacqueline page
Written on 18/11/2023

Very pleased and happy with my innocent ivory hob

Wasn't sure what to do about this purchase as was a low price but after speaking with a member of my appliance I felt more confident about buying
Hob came on time, upon opening I could not have been more happy very pleased indeed so far, as I have yet to have installed but it looks great and very well packed exactly the same colour as my oven even the knobs couldn't have been a better match
Rated 5 out of 5
22/11/2023
Hello, Thank you so much for your positive feedback. This is very much appreciated. We're happy to hear that you are satisfied with the service provided.