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10,305
Independent customer reviews
Trustpilot
(10,305 reviews)
Delivery was good...appliance was…
Delivery was good...appliance was noisier than expected, stainless steel on outer tunnel very thin! trying to remove protective blue plastic a bit of a nightmare ( some tips in the instructions would be good?)Appliance looks good, is effective! Love the 4 lights on ot
Easy to deal with
Easy to deal with, very helpful.Appliance arrived when you said it would.
Would certainly use you again, and recommend to others.
Very easy and quick delivery.
Very easy and quick delivery.
Great product & fast delivery
Great product & fast delivery
Great site with amazing products and…
Great site with amazing products and free delivery!
Excellent service provided
Ordering was very easy and pictures were clear . Delivery was smooth and straightforward and very speedy with regular updates .
Great product & price
Great product & price, arrived on time , faultless
Good product delivered on time
Good product delivered on time
Quick to place order just waiting for…
Quick to place order just waiting for delivery
👍
Just what I wanted
Just what I wanted, arrived on time, no damage, excellent service,
👍
i placed my order and recieved it in…
i placed my order and recieved it in two days great service
👍
Customer service very helpful
Customer service very helpful
👍
Very good appliance
Very good appliance. Has fitter was very impressed as easy to install. Looks tidy and is ver efficient. After ordering the appliance was delivered to an acceptable date and time
👍
Delivery date 2x
Delivery date 2xNot happy with the product . As it is already fixed,I feel I'm stuck with it
Hello. I have looked at your order and we have not been made aware that you are not happy with your appliance. You still have the option to return this if that is what you would like to do. Please just call the office so the team can help you.
Super service and we love the product
Super service and we love the product
👍
EASY TO USE/GOOD PRICES
EASY TO USE/GOOD PRICES
👍
Good product,reasonable price and…
Good product,reasonable price and delivered promptly
Lovely product at a good price
Lovely product at a good price . Not 5 stars as a headache to fit
👍
The guys that brought the appliances…
The guys that brought the appliances were polite and contacted us before they arrived.Thank you ☺️
very easy to order on line
very easy to order on-line
easy to use web site
easy to use web site
Expected delivery of new oven and…
Expected delivery of new oven and cooker on a Monday, by Thursday no sign of it.Emailed the customer service team on Wednesday, no reply.
It's now holding up my kitchen renovation
Our sincere apologies for the slight delay in you receiving your order due to the delay in them reaching us. I can see tht this is now being delivered out to you tomorrow.
Buying the product was easy hopefully…
Buying the product was easy hopefully the delivery will be just as good
👍
good prices
good prices
👍
Poor customer service
Paid for a Saturday delivery but item came on the following Monday which should have been free, asked for refund on delivery charges but no help offered.
Hello Dan, We are sorry that your delivery was not made until 20/11 but, as I'm sure you can imagine, we can't foresee any problems that may occur with the couriers we use. I can also see that a refund of the next day delivery charge was also made back to you on 20/11. This can take 3-5 working days to reach you.
The appliance is great
The appliance is great, it was the service that was inadequate, was given 3 different delivery times, after a number of phone calls finally arrived 4 weeks after original delivery date. 7 weeks in total from placing order. " Not good enough "
Hello Andy, Our sincere apologies for the delay in your delivery. This was because there was a delay in the shipment of the appliances reaching us. We do intend for customers to receive their goods when they request them, but we are unable to foresee any problems with the cargo carriers. Once again, our sincere apologies for any inconvenience caused.
Prompt service
Prompt service
👍
Good service
Good service, I really like you can pick your delivery day yourself 👏⭐️⭐️⭐️⭐️⭐️
👍
Great product at a good price
Great product at a good price. Delivered on time and well packaged. Would recommend.
👍
Brilliant service
Unfortunately the item didn't fit where I wanted it to go.Rang up and explained and was offered free collection. No quibble.
Brilliant service from ordering to delivery.
Would recommend.
👍
Easy to use website
Easy to use website. Good deals
👍
Induction hob excellent
Induction hob excellent, arrived as promised, carefully delivered.
👍
A great product
A great product, fast delivery. Everything went very smoothly, thanks :)
👍
Venting hob
Great look, not yet installed but I've had venting hobs previously and they are game changers
👍
Item not received
Still not recieved the oven despite emails.
Hello Andrea, Our sincere apologies for the late delivery of this I can now see that this is being delivered out to you tomorrow.
Easy to order and good information
Easy to order and good information
👍
Still waiting on delivery
Still waiting on delivery. Took a day off work only to be told delivery cancelled. Lost a day’s wages. Sent 3 emails asking what was going on and not one reply. Second time I’ve used this company I won’t use again and definitely won’t recommend.
Hello, Our sincere apologies for the late delivery of this I can now see that this is being delivered out to you on Friday.
Good service
Good service. Fast delivery.
👍
All good so far
All good so far
👍
Very pleased and happy with my innocent ivory hob
Wasn't sure what to do about this purchase as was a low price but after speaking with a member of my appliance I felt more confident about buyingHob came on time, upon opening I could not have been more happy very pleased indeed so far, as I have yet to have installed but it looks great and very well packed exactly the same colour as my oven even the knobs couldn't have been a better match
Hello, Thank you so much for your positive feedback. This is very much appreciated. We're happy to hear that you are satisfied with the service provided.