Customer Reviews

⭐ 1 star – At least they’re persistent…

My appliance arrived damaged. Trying to get the issue resolved has been rather more difficult than actually receiving it.

I’ve sent two emails, submitted an enquiry through the “Make an Enquiry” section of their own website, and so far have been met with complete silence. Apparently, speaking to a customer once they’ve taken delivery of a damaged product isn’t high on the priority list.

What they have managed to do, however, is contact me twice asking me to leave a review.

So, credit where it’s due: their review-requesting department appears to be considerably more efficient than their customer service department.

You asked twice, so here it is:
Your Customer Service is Useless!

A damaged appliance can happen. Ignoring a customer who is trying to get it sorted is the real problem.

I wonder if they will get in touch when they see this. I certainly wouldn’t buy from MyAppliances again.

Smooth delivery and great product

Fast delivery

I've Used My appliances a couple of times now. Good service and fast delivery. I would definitely use them again

The hob is better than we thought so we are very happy

I have contacted this company multiple times as the induction hob I brought from them was faulty from the beginning. Only one side of the plate works and it constantly throws up error messages. I have emailed twice and sent in online request forms and still haven't spoken to anyone about resolving this. The induction hob should have a purchase guarantee. Which is great if you can actually speak to someone to redeem it. I waited many weeks before writing this review to give them chance to respond to my issue but unfortunately they have not so currently I would NOT recommend MyAplliances. However I'm happy to remove my review and write an new one should they help my with the faulty product I have been emailing them about

Over time we have a variety of kitchen units from My Appliances including fridge freezer ovens and hob,s.
We have had no problems with this company prior to our latest order. In the past when we had a problem you could phone and speak to a customer service personnel, not now. I ordered a wronge mivrowave for our kitchen and needed to return it. We could not phone any one and had to try to complete the return by emails , which was not very successful. In the end we used parcel force to return the unit, and now waiting for information on refund. I gave a 4 star,normally it would be 5

No customer service team on the basis they don’t have a phone number and don’t respond to emails.

Damaged cooker, dangerous broken glass and no customer service
Absolutely unacceptable experience. My integrated cooker arrived badly damaged, with a large amount of shattered glass. The appliance is completely unusable and, more importantly, dangerous to handle because of the sharp broken glass.
I contacted customer service immediately by email. I waited two days before receiving what appeared to be an automated response asking for my address and order details. I provided everything requested straight away, but since then I have heard absolutely nothing.
I am now left with a large, broken appliance in my home, covered in dangerous shattered glass, which I cannot use or safely deal with. There has been no proper communication, no collection arranged, no replacement and no refund.
When a company delivers a damaged and potentially dangerous electrical appliance, I would expect the matter to be treated as urgent. Instead, I have been left chasing them with no meaningful response.
Extremely disappointing service. I would not expect any customer to be left in this situation after receiving a damaged product.

Have just had my oven fitted and it doesn’t even work. I can’t even get the help team to answer the phone

Absolutely shocking company. Yes delivery was quick but will not answer any issues or emails been trying for over a week as my item was damaged
Never shop again with them.

It's a good service, we had not any problems. We can mention the cooker hood arrived 1 day later that's all.

I ordereda new combi-oven. It arrived on time, but was unfortunately damaged in transit. I contacted customer service and received a good and positive response. A replacement was delivered on request. This is what I call great customer service. You can order in the knowledge that they will deliver on time, and if there is a problem, they will sort it for you. Very pleased with my oven.

After placing my order on 29th August and numerous messages for an update on my delivery finally got an update on 11th September to say my shipment was damaged and to contact shipper regarding a replacement. Have e-mailed twice with no reply, in my view very poor customer service, not even a telephone number to speak to anyone for assistance, very frustrated as no updates regarding delivery or refund, don’t think I would use My Appliances again

Speedy delivery but the return process is extremely difficult. Can't understand why there can be no contact telephone for this huge company. I would never recommend it cause if you're not Internet savy you're not catered to or for

Still waiting for my order?.
FedEx are useless , they give you a time slots and they don’t even come on that time .
Disappointed in the service of delivery .

The oven came faulty: the clock showing time on the display keeps getting late about 1h per 24h,
An egineer came to reapir it, reaplce a part but the issue remains. I contacted the techncial helpline but they tol dthat will get back to me. No response after 2 days yet.

Very efficient service; easy to order goods arrived on time; courier polite and helpful. Wouldn’t hesitate to use their services again. Highly recommended.

I have contacted the company three times to try and source missing instructions to my appliance. They have ignored every contact attempt via email and by their own contact form. The extractor I purchased has two options for ventilation. My option requires a venting kit - no problem but there is no information on the website and no instructions with the appliance for that type of ducting. I still haven’t been able to ventilate my kitchen, 8 weeks later.

Exactly what was promised,delivered on time, looks just like the old one except for one extra control button and it is clean and it works.

Haven’t received my order. Ordered 19th August, delivery should’ve been made 21/08 - no tracking available, phone number 0330 008 0800 isn’t in use anymore & no response to my email. Will have to phone the bank & hopefully get my money back.

Very quick delivery and great service. Highly recommend.

So far my new oven & hob are great & look so good

Very pleased with the service received from MyAppliance. Placed an order for
Splashback Stainless Steel 90cm. The order arrived in good time but had been damaged in transit. Contacted MyAppliance customer services who immediately sent out a replacement. A good quality splashback at a very competitive price. Thank you to all at MyAppliance. Definitely recommend

Paid for next day delivery on 4th August 2026 still not recieved my order

Did exactly as expected

The extractor fan arrived within the expected timeframe. Customer services were very helpful when I rang with a query. My only issue is that is wasn't clear that we didn't need both charcoal filters and an extraction kit. Charcoal is for internal venting and external venting uses the extraction kit.

This is really neat looking and the light is really affective . Only thing ad say slightly negative is that its quite loud when the extractor is on buy that dont matter

Item arrived quickly great price

It’s a filter

Bought this model back in 2019 from My Applianves, so bought the same again when it nrrded replacing as we were so plesded with it.

Good deal!!

The Eco hob is fantastic Works great looks really clean. Super easy to fit only downside is the delivery took forever. Four weeks would’ve enquired about collection if I didn’t know it was only 2 miles away.

The cooker arrived bang on time, and the delivery updates were excellent. Due to no fault of My Appliances the cooker door was damaged on arrival. I rang customer service, got through quickly, and they organised a next day delivery of a replacement door. An engineer came within two days to fit it. Absolutely above and beyond customer service. The cooker is now up and running and is excellent! Top marks all round.

Such fantastic service, we did have a problem with our order when it was arrived but this was dealt with quickly and a new item arrived a day or so after. Would highly recommend and would buy from this company again.

When a I needed a vented induction hob, the prices being quoted everywhaere was astronomical. Then I ventured onto the MyAppliances site.
The price were much more competitve and the range was great. The site was easy to navigate and purchasing the item was simple.

Absolutely fantastic from start to finish, delivery was prompt and the product supplied is incredible, the quality is great and super easy to install, it took me no time at all.

Good service!

Absolutely delighted with the cooker hood I bought.
Excellent quality and service and delivery was right on time.

Very efficient and nice.