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11,209 Independent customer reviews
Trustpilot (11,132 reviews)
Reviews.io (77 reviews)
Excellent customer service, can’t fault them
The company itself was great.
I thoroughly recommend them. They sourced what I needed at a good price and delivery was very quick.
Not really happy, offered me replacement which they did not have it in stock.
As a returning customer I’m very happy with the service and appliance s
I received my extractor fan but it was broken somehow. I spoke to the company and they sent me out a replacement at no extra cost. Cooker hood looks very smart once in place just a shame I had to deal with the stress of having to get the original one replaced. Staff helpful and sorted my issue quickly.
Excellent product great service and speedy delivery
Good Afternoon
Thank you for your comments
We are pleased to hear you are happy with the service provided
Regards
Bought a downdraft extractor, no problem item turned up before I needed it. The day after it turned up I realized I needed an extraction kit. I was supplied this with the discount for buying the extractor as well. However despite the spec quoting the pipe to be 3 meters it was in fact 1.5 meters. Initial contact with the tech department went ok then nothing. So I have to go & buy a suitable length of pipe to do the job
Arrived on time in secure packaging. Initial inspection fine. But yet to imstall so can't comment on performance. That said, am optimistic.
Great service fast delivery quality items
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My review would be much better but for the fact the delivery was dreadful. My Appliances staff were helpful but actually couldn't help much because they kept saying that delivery was separate from them.
Product wasn't delivered & company refused to answer my emails. Had to force refund through PayPal. Disgraceful!
I’m sorry to hear about your experience. We can’t find any emails from you, and we aim to respond to all enquiries within 24 hours. This isn’t the level of service we aim to provide, and I understand how frustrating this must have been. Please share your order number so we can review what happened and follow up directly.
The MyAppliances online store is easy to use and delivery was exactly as expected so a very good experience from the customer perspective.
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quick delivery easy to use website
can not review yet as i have not installed yet but all look great and are as discribed
can not review yet as i have not installed yet but all look great and are as discribed
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Absolutely first class service & super speedy delivery!
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Great prices and lots of choice to meet all your needs
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Replacement cooker hood filters.
The correct items purchased simply and they fit perfectly.
The correct items purchased simply and they fit perfectly.
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Simple easy website to order with a good variety of in stock choices at affordable prices. Excellent quick service.
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Purchased this for a rental property. Was very happy with quality of the gas hob. Clean stainless steel design with chunky cast iron gridle top.
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I am a returning customer so know normally good service. However my hob arrived and the gas engineer could not get the biggest of the nobs to turn on. So he could do know more than condemn the hob which looked the dogs boloks so a wait for 4days for a replacement to arrive. This meant I had to pay the gas engineer twice. I've asked them for a partial refund to cover half of the additional gas engineers visit but got no respons now do I know what to do with the broken hob?
Thank you for your continued support and for taking the time to share your experience. We're very sorry to hear about the issue with your new hob and the inconvenience it caused.
This certainly isn’t the experience we aim to provide, and we completely understand your frustration, especially after looking forward to an appliance that looked as great as it should have performed.
We're sorry to hear you've not had a response regarding your request for a partial refund and clarification on the faulty hob. Please contact our customer care team directly at enquiries@myappliances.co.uk, and we’ll make resolving this a priority. We’d also be happy to advise on the return or disposal of the faulty unit.
Thanks again for your honest feedback - it helps us improve, and we truly hope to restore your trust in us.
My appliances on the whole were very good and the whole process of ordering an appliance was easy.
It was just unfortunate that the replacement job which was sent was damaged upon opening.
This was most likely caused by a heavy handed courier so I’m reluctant to lay blame on appliances direct.
I’d certainly recommend them and use them again.
It was just unfortunate that the replacement job which was sent was damaged upon opening.
This was most likely caused by a heavy handed courier so I’m reluctant to lay blame on appliances direct.
I’d certainly recommend them and use them again.
Have always used this company, easy ordering and fast delivery
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Very good service delivery was quick and efficient kept me informed would use again
I am very happy with my wine cooler, a little bit noisy but with the radio on you can hardly hear it.
After the first item arrived damaged I was sent a replacement after a quick call.
Happy customer.
Many thanks.
Happy customer.
Many thanks.
Great looking items, oven and microwave value for money
I did not get them on same day. I lost a day from work.
I was not pleased.
I was not pleased.
Microwave arrived in perfect condition, on time . Veryy happy with the price too!
very happy with my purchase and service from MyAppliances
Excellent service and delivery
Excellent product and delivery was prompt
Only recently received a new single gas oven from MyAppliances 1but everything works well
Inherited a cooker extractor in our new house, unsure of exact filter needed.Phoned My Appliances and very helpful person knew straight away, filter ordered and received in couple of days. Excellent customer service.
Very good Item & as advertised speedy delivery
Not a good product - the cast iron surface was defective meaning it burnt every time, no matter the temperature.
We're very sorry to hear about your experience. It sounds like the surface may not have been properly seasoned, which is essential for getting the best results from cast iron. Even brand new griddles benefit from additional seasoning before first use.
To season it at home, wash it with warm water and a little washing-up liquid, then dry it thoroughly. Apply a thin layer of high smoke point oil (such as rapeseed or flaxseed), wipe off any excess, and place it upside down in an oven at 230–260°C for an hour. Allow it to cool in the oven. Repeating this process 2–3 times can help build a stronger non-stick coating.
Please don’t hesitate to contact our customer service team so we can resolve this for you. Your satisfaction is very important to us.
Good service, delivered on time. No issues at all
I was very greatfull how quick you responded to my order on the other hand the courier firm did not deliver until Tuesday were I paid for next day delivery but as for your firm I am very greatfull for all your help thanks
Good product. Come on time.
Great cooker hood. Bought to replace a similar one. Easy to install and value for money.
Came broken. Last product i bought randomly shattered within 3 years. Poor products and wouldn't recommend. Poorly packaged too. I superglued parts back in rather than send back but I wouldn't recommend products from here. That's 2 poor products I've bought.
Thank you for your feedback, and I’m very sorry for the frustration you’ve experienced. While glass products don’t typically shatter without cause, we understand that damage can happen, especially if items are handled roughly during shipping or use. We strive to ensure our packaging protects fragile items, and we’ll review this to improve.