We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by reviews.io & Trustpilot.
11,307 Independent customer reviews
Trustpilot (11,132 reviews)
Reviews.io (175 reviews)
Great service great product great price
Thanks for the 5/5 rating, John. We’re glad to hear you had a great experience with our service, product, and price. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Happy with my purchase
Thanks for the 5/5 rating, Antoinette. We’re glad to hear you’re happy with your purchase. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Reasonable price for my cooker hood and works amazingly well
Thanks for the 5/5 rating, Angela. We’re glad to hear the cooker hood is working amazingly well at a reasonable price. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Really good service. Delivery men were so kind and helpful. Nothing too much trouble for them.
Thanks for the 5/5 rating, Elaine. We’re glad to hear you had a great experience and that our delivery team were kind and helpful. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
I’m well pleased with my purchase of a extractor 👍
Thanks for the 5/5 rating, Ian. We’re glad to hear you’re well pleased with your extractor. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Good service. Good price and no delivery costs. Very satisfied.
Thanks for the 5/5 rating, Robert. We’re glad to hear you had a good service, price and no delivery costs. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
The appliance itself is working fine and arrived when it should. Only issue is I have not got a receipt and despite writing an email twice have not had any response.
Hi,
We have emailed this over.
Kind Regards
Ellie
Great appliance
Thanks for the 5/5 rating, Leon. We’re glad to hear you had a great experience with our appliance. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
brilliant service
Thanks for the 5/5 rating, Andrew. We’re glad to hear you had brilliant service. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Arrived within a couple of days from ordering well packaged good instructions for fitting.
Thanks for the 5/5 rating, Neil. We’re glad to hear your order arrived within a couple of days, was well packaged, and included good instructions for fitting. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Good company, but invoice should be sent to the customer as soon as the order is completed.
Also delivery took too long.
We have not open the item yet to see if it is ok
Also delivery took too long.
We have not open the item yet to see if it is ok
Thanks for the 4/5 rating, Anastase. We’re sorry about the invoicing delay and the longer delivery time. We’ll look into this to improve. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Thanks very much for your fantastic service and delivery the service from start to finish was fantastic will definitely use you again
Thanks
Kind Regards
Chris
Thanks
Kind Regards
Chris
Thanks for the 5/5 rating, Chris. We’re glad to hear you had fantastic service from start to finish. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Easy to order, delivery in good window of dates. Item perfect, excellent quality
Great price and good product.. delivery was quick to..
Thanks for the 5/5 rating, michael. We’re glad to hear you had a great experience with our price, product, and quick delivery. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Very good service. I ordered a wrong item. Great response collected the old one free of charge and very happy with the correct item
Thanks for the 5/5 rating, Martin. We’re glad to hear the service was good, and that the wrong item was handled smoothly with a free collection and the correct item you’re happy with. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Item looks great and is good quality
Thanks for the 5/5 rating, Rehan. We’re thrilled you think the item looks great and is good quality. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Have used this company over the years to buy kitchen appliances online. Good prices and excellent service and delivery.
Thanks for the 5/5 rating, Kathryn. We’re thrilled you’ve had good prices and excellent service and delivery over the years. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Absolutely fabulous company to deal with . I will definitely use them again .
Thanks for the 5/5 rating, Raymond. We’re absolutely thrilled you found us fabulous to deal with and that you’ll definitely use us again. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
My elderly mother needed an hob extractor repaired. I called myappliances explaining the problem. I was informed an engineer would call at a cost of £108. Any required parts would be an extra charge. I agreed. The engineer duly arrived. He was at the property for less than 20 minutes telling me two parts would be required they would order the parts and he would return and fit the parts at no extra charge (except for the parts). I was subsequently contacted by myappliances to be told the parts for the extractor could not be replaced as they were no longer being made as the appliance is old. However I could search the internet myself to locate the items and they would fit the parts
After spending several hours I couldn’t find the items. I called the company asking what my options were. I was told that the extractor would need replacing but they don’t fit new appliances
I’ve ordered a new extractor at a cost just above the £108. The fitting was also cheap.
I do feel myappliances have taken advantage of a situation. My elderly mother has been charged £108 for 20 minutes work nothing was done. My advice BE CAREFUL. Check how old the appliance is before you employ this company. If it’s old don’t bother buy a new one you will save yourself £108
After spending several hours I couldn’t find the items. I called the company asking what my options were. I was told that the extractor would need replacing but they don’t fit new appliances
I’ve ordered a new extractor at a cost just above the £108. The fitting was also cheap.
I do feel myappliances have taken advantage of a situation. My elderly mother has been charged £108 for 20 minutes work nothing was done. My advice BE CAREFUL. Check how old the appliance is before you employ this company. If it’s old don’t bother buy a new one you will save yourself £108
Good Morning,
Thank you for your comments. I’m very sorry to hear about the experience with the call-out and the subsequent communication regarding parts. My Appliances are a sale team, we would not under go any engineering work this is done by the third party service team we use nor would we arrange this, This isn’t the level of service we aim to provide. I would like to look into this matter further and see what we can do to resolve it for you.
I have looked under the sales job and cannot see any Communication with yourself through My Appliances. Did you contact Apelson Service Team? Once confirmed i can raise this complaint with the relevant team as this is not the service we expect our customers to receive.
Kind regards,
Team MyAppliances
I hav’nt opened the box yet as I am waiting for the electrician to come and fit the cooker hood. However the customer service was excellent and the delivery of the appliance was within three days.
Thanks for the 5/5 rating, Marilyn. We’re glad our customer service was excellent and that the delivery was within three days. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Quick delivery. No hassles. Packaged extremely well. Excellent price.
Thanks for the 5/5 rating, Linda. We're glad the delivery was quick, hassle-free, packaging was great, and you got an excellent price. If you need anything else, we're here to help.
Kind regards,
Team MyAppliances
Really good value for money and excellent customer service.
Thanks for the 4/5 rating, Nina. We’re glad you found good value and our customer service excellent. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
I am happy with my alllicances
Thanks for the 5/5 rating, Mohammad. We’re glad you’re happy with your appliances. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Competitive prices everything went perfectly, I will use again
Thanks for the 5/5 rating. We’re glad our prices were competitive and that everything went perfectly. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Very helpful staff who answered all my technical questions. Item delivered quickly. Parcel damaged in transit but replacement arranged with no problem.
Thanks for the 5/5 rating, Alan. We’re glad our staff could help and that the replacement was arranged smoothly. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Easy process thank you
Thanks for the 5/5 rating. We’re glad the process was easy and that everything went smoothly. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Appalling service, new cooker hood ordered..
On day of delivery emailed middsy -ish to say item not available, why not check sooner !!
On day of delivery emailed middsy -ish to say item not available, why not check sooner !!
Good Morning
Thank you for your comments. I’m very sorry to hear about the cooker hood being unavailable on delivery day and the last-minute email. This isn’t the service we aim to provide. I will escalate this with the relevant team to review why the item wasn’t checked earlier and to prevent it from happening again.
Kind regards,
Team MyAppliances
Super easy to order. To be honest wasn't expecting to be any in stock for the price! It arrived within a few days exactly when said. Very happy with the service.
Thanks for the 5/5 rating, Sally. We’re glad the order was easy and your delivery arrived as promised. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Nice irem AAAA
Thanks for the 5/5 rating, Susan. We’re glad you’re happy with MyAppliances.
If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Arrived on time, right price,no problems
Thanks for the 5/5 rating, Kevin. We’re glad the item arrived on time and at a great price with no problems. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
I needed a new hob for my daughter. Checking on line MyAppliance had by far the best deal. Buying it on line was a breeze. The communications from them was great. The hob was delivered exactly on time amd was a really good device for a low price. Highly recommend.
Thanks for the 5/5 rating, Peter. We’re glad the hob arrived on time and that you’re happy with it at a great price. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Excellent communication & transaction, unfortunately paid extra for a weekend delivery & got an email from the delivery company saying they would be delivered the next day which was a Friday, both items didn’t come on the same van , but were coming from the same warehouse. Can’t blame that on MyAppliances tho
Thanks for the 5/5 rating. We’re glad the communication and transaction went smoothly. Sorry about the weekend delivery hiccup; we’ll pass your feedback to the courier team. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Great hob really pleased
Thanks for the 5/5 rating, Jennifer. We’re glad you’re pleased with the hob.
If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Arrived exactly when we asked for it to. Haven't tried it but looks great and the price was terrific. Thank you +++
Thanks for the 5/5, Mike. We’re glad it arrived on time and that you’re happy with how it looks and the price. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
What a completely useless website and customer service. You advertise that delivery is available at the weekend - however having waited for 2 whole days with nothing arriving despite having paid a premium for this service I am advised that this isn’t what the company offers! I had ordered to arrive in time for my birthday but I didn’t arrive. I asked for next day delivery and even that couldn’t by guaranteed. Buy from somewhere else and definitely not here
Good Morning
Thank you for your comments. I’m very sorry to hear about the weekend delivery not being fulfilled and the impact on your birthday. This isn’t the service we aim to provide. I can see that this order was cancelled a refund was given, i am sorry we weren't able to fulfil your order on this occasion.
Please accept my apologies for this,
Kind regards,
Team MyAppliances
Great service and product promo delivery would highly recommend
We’re delighted you’re happy with the service and the product promo delivery. Thank you for your kind words. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Delivered on time and with usual efficiency - we use them often.
Thanks for the 5/5 rating, Steven. We’re delighted delivery was on time and our usual efficiency meets your needs. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Item was exactly as described, fast efficient delivery, helpful staff, would order again, just waiting for my son to connect it.
Thanks for the 5/5 rating, Bernadette. We’re delighted the item was as described, delivery was fast and efficient, and our staff were helpful. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Now both appliances are fitted in my kitchen. Both look great. I was happy with delivery.
Great to hear both appliances fit well and look great. We’re glad you were happy with the delivery. If you need anything else, we’re here to help.
Kind regards,
Team MyAppliances
Product requested was suitably packed and sent promptly'
Thank you for your 5/5 rating. We're glad the product was suitably packed and sent promptly. If you need anything else, we're here to help.
Kind regards,
Team MyAppliances