Delivery
We deliver 7 days a week to most of the UK mainland, between 7am and 8pm, depending on the carrier and your postcode. Enter your postcode at checkout to see the options and costs for your address.
Check your appliance when it arrives
This is the most important thing on this page, so please don't skip it. Check your appliance as soon as it arrives, ideally while the driver is still with you, even if you're not installing it for a few weeks.
- If it looks damaged, refuse the delivery and contact us straight away.
- If you accept the delivery but the packaging is marked or damaged, ask the driver to record this on their delivery note or handheld device before they leave.
- If you notice damage after the driver has gone, contact us within 24 hours with photos, and we'll arrange a replacement or refund.
If damage is reported more than 24 hours after delivery, we can't guarantee a full refund or replacement, so please do check on the day.
Who will deliver your order
We work with three trusted delivery partners. Which one handles your order depends on its size and weight, and this is confirmed once you enter your postcode at checkout and again in your dispatch confirmation email.
| Carrier | Used for | Days | Delivered to | On the day |
|---|---|---|---|---|
| FedEx | A range of parcel deliveries | Monday to Saturday | Doorstep | Estimated 4 hour delivery window, with tracking online or on your phone |
| DPD | Smaller items | 7 days a week (weekends cost extra) | Doorstep | Text with a 1 hour time slot, plus live tracking and driver location |
| DX 1-man | Larger items | Monday to Friday | Doorstep | Tracking reference and a 2 hour time slot |
| DX 2-man | Larger, heavier items | Monday to Friday | Room of your choice, including first floor where access allows | Tracking reference and a 2 hour time slot |
Our delivery partners always aim to deliver within the window they've given you. Very occasionally something outside their control causes a delay, and if that happens they'll be in touch to rearrange.
Where we deliver
We deliver across the UK mainland. We're not currently able to accept website orders for delivery to the remote Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland or the Republic of Ireland.
If you're in one of those areas, we can still help. Get in touch and we'll discuss your order and provide a delivery quote.
Helping your delivery go smoothly
A failed delivery charge may apply if we're unable to complete your delivery. The most common reasons are:
- Cancelling your order after the goods have left our warehouse.
- Incorrect or incomplete contact details or delivery address.
- Refusing the delivery on arrival.
- Nobody available to accept the delivery at the address. Please make sure someone can be there for the whole day.
- Parking restrictions or access issues we weren't told about, such as stairs or narrow doorways.
If there's anything unusual about access at your address, please let us know when you order and we'll do our best to plan around it.
Please don't book an installer or take time off work until your appliance has arrived, as we can't cover any costs caused by a delay.
Once your delivery has been accepted at the address, the goods are your responsibility. We're not able to accept liability for damage caused if items are moved elsewhere by you or a third party.
Frequently asked questions
How much is delivery?
Smaller items qualify for free UK mainland delivery. Next day and Saturday delivery are available on most products for an additional charge. Enter your postcode at checkout to see the exact options and costs for your address.
Which carrier will deliver my order?
It depends on the size and weight of your order. The carrier is confirmed once you enter your postcode at checkout, and again in your dispatch confirmation email along with your tracking number.
How do I track my delivery?
Once your order is on its way we'll email you a dispatch confirmation containing the carrier and your tracking number. It's worth checking your spam or junk folder if you can't see it. If you still need a hand, get in touch.
Will the driver take my appliance upstairs?
Only on a DX 2-man delivery, which goes to the room of your choice, including a first floor where access allows. FedEx, DPD and DX 1-man deliveries are all to your doorstep.
Do I need to be in for my delivery?
Yes. Someone needs to be available at the address to accept the delivery, and we'd recommend keeping the whole day free, as your time slot is confirmed on the day itself. If nobody's there, a failed delivery charge may apply.
What if my appliance arrives damaged?
Refuse the delivery and contact us straight away. If you've already accepted it, make sure the driver notes any damage to the packaging, then contact us within 24 hours with photos and we'll sort a replacement or refund.
Do you deliver to Northern Ireland or the Scottish Islands?
Not through the website, no. We can't currently accept online orders for the remote Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland or the Republic of Ireland, but get in touch and we'll discuss your order and provide a delivery quote.