MyAppliances
MyAppliances
My Account
Search
0 My Basket
  • Pack Deals
    • All Pack Deals
      • Oven & Hob Packs
      • Hob & Cooker Hood Packs
      • Oven & Microwave Packs
      • Oven, Hob & Hood Packs
  • Ovens
    • All Ovens
      • Single Electric Ovens
      • Double Electric Ovens
      • Single Gas Ovens
      • Warming Drawers
    • Shop by Brand
      • Innocenti
      • Econolux
    • Most Popular
      • Plug In Single Ovens
      • Large Capacity Ovens
      • Multifunction Ovens
      • Pyrolytic Ovens & Self Cleaning Ovens
      • Top Rated Ovens
      • Ovens Under £200
    • Mega Deals
      • Innocenti ART287100 Fan Electric Oven Black - 13a Plug Fitted - £219.99
        Innocenti ART287100 Fan Electric Oven Black Plug Fitted Only £219.99
      • Innocenti ART287103 Fan Electric Oven Stainless Steel Plug Fitted Only £209.99
        Innocenti ART287103 Fan Electric Oven Stainless Steel Plug Fitted Only £239.99
      • Innocenti ART287104 Multifunction Electric Oven Black Plug Fitted Only £219.99
        Innocenti ART287104 Multifunction Electric Oven Black Plug Fitted Only £239.99
    • 13a plug in oven only £229.99
      13a plug in oven only £229.99
  • Hobs
    • All Cooking Hobs
      • Induction Hobs
      • Ceramic Hobs
      • Gas Hobs
      • Solid Plate Hobs
      • Domino Hobs
      • Venting Hobs
    • Most Popular
      • Top Rated Induction Hobs
      • Top Rated Ceramic Hobs
      • 13 Amp Plug In Hobs
      • Gas on Glass Hobs
      • LPG Convertible Gas Hobs
      • Flexible Zone Induction Hobs
    • Mega Deals
      • Edesa ART28924 60cm Gas On Glass Hob
        Edesa ART28924 60cm Gas On Glass Hob Only £129.99
      • Econolux ART29174 Induction Hob Only £139.99
        Econolux ART29174 Induction Hob Only £199.99
  • Cooker Hoods
    • All Cooker Hoods
      • Angled Glass Cooker Hoods
      • Ceiling Extractor Hoods
      • Island Cooker Hoods
      • Downdraft Extractor Hoods
      • Curved Glass Cooker Hoods
      • Chimney Cooker Hoods
      • Box Cooker Hoods
      • Integrated and Canopy Hoods
      • Visor Cooker Hoods
      • Designer Cooker Hoods
      • Flat Glass Cooker Hoods
    • Most Popular
      • Reduced to Clear Cooker Hoods
      • Energy Efficient Cooker Hoods
      • Silentis Cooker Hoods
      • High Extraction Cooker Hoods
      • Black Cooker Hoods
      • Stainless Steel Cooker Hoods
      • Induction Hobs with Venting Cooktop
      • Cheap Cooker Hoods
      • Recirculating Cooker Hoods
      • Vented Cooker Hoods
      • Chandelier Cooker Hoods
    • Cooker Hoods by Size
      • 60cm Cooker Hoods
      • 70cm Cooker Hoods
      • 90cm Cooker Hoods
      • 100cm+ Cooker Hoods
    • Mega Deals
      • Econolux ART10934 60cm Spirit Headroom Hood Only £79.99
        Econolux ART10934 60cm Spirit Headroom Hood Only £74.99
      •  Econolux ART28368 60cm Chimney Cooker Hood Only £43.95
        Econolux ART28368 60cm Chimney Cooker Hood Only £79.99
      • Nav Side Icon Hoods 1
        Innocenti ART28388 90cm Nero Atmos Cooker Hood Only £169.99
    • Blue LED halo angled glass hood only £119.99
      Blue LED halo angled glass hood only £149.99
    • Microwaves
      • All Microwaves
        • Integrated Microwaves
        • Freestanding Microwaves
    • Splashbacks
      • All Splashbacks
        • Black Splashbacks
        • Stainless Steel Splashbacks
        • Metallic Glass Splashbacks
        • Glitter Glass Splashbacks
        • Coloured Splashbacks
    • Integrated Washing
      • Integrated Washing
        • Integrated Dishwashers
        • Integrated Laundry
    • Integrated Cooling
      • Integrated Cooling
        • Integrated Fridges
        • Integrated Freezers
        • Integrated Fridge Freezers
    • Bathroom Fans
    • Wine Coolers
      • 30cm Wine Coolers from MyAppliances
    • Sale
    • Free Delivery
    • Trusted Reviews
    • Buy Now Pay Later
    • Pay Later Options
    • 0330 008 0800 Local rate call
    1. Home
    2. Delivery and Returns
    3. Returns & Delivery Policy

    Returns & Delivery Policy

    In this section
    • Company Information
      • About Us
      • Read our blog
      • Contact us
      • Terms and Conditions
    • Delivery and Returns
      • Deliveries
      • Returns & Delivery Policy
    • Customer Support
      • Your account
      • Guarantees
      • Product Safety
      • Free Technical Support
      • Site Security
      • Privacy Policy
      • Cookie Policy
      • Pay Later with Klarna
      • Pay Later with PayPal

    Delivery

    It is very important that you check your product(s) at the point of delivery, ideally while the driver is still with you, even if the item will not be immediately installed.

    In the unlikely event that the product is damaged please refuse the delivery and call our Customer Service Team on the number below. If you choose to accept the delivery but there is evidence of damage to the packaging, please ensure the delivery driver makes a note of this on his delivery note or electronic device.

    If you subsequently find a product is damaged, please call the Customer Service Team within 24 hours of receipt to report damage. They will ask you to provide images of the damage before arranging replacement or refund. After 24 hours, unfortunately you will not be entitled to a full refund or replacement product.

    Our 14 Day Returns Policy

    If you have changed your mind or you are unhappy with the product, and it is unused, you can return it, within 14 days of receipt.  Please contact us before you return it so we can provide you with a return’s authorisation form. Please note the product must be returned at your own cost.

    We are happy for you to unpack the appliance to inspect it properly, however, if you have installed and / or used the product, we will only be able to offer a partial refund. Please contact us in this instance, so we can advise the best option for you and provide details of how to return. Please note the product must be returned at your own cost and we require the product to be returned in its original packaging or suitable alternative.

    Please note that you are responsible for any damage incurred prior to receipt at our returns processing depot.

    Faulty Products - Under 30 Days from Delivery

    Within 30 days of delivery should a fault develop with your product please call our Customer Service Team on 0330 008 0800. They will try to verify the fault over the phone or arrange an engineer to inspect / repair the product. In all cases we reserve the right to inspect the product to validate the product is actually faulty. In many cases we find that issues can be solved over the phone by giving advice on the installation or operation of the product.

    If you decline the option of an engineer inspection / repair, you will need to return the product at your own cost. We will test the product on receipt at our return’s depot to verify if faulty or not. If no fault is found, we will return the product to you free of charge. If the product if found to be faulty you will receive a full refund and cost of delivery.

    Faulty Products - Over 30 Days from Delivery

    Should your product develop a fault after 30 days from delivery please call our Customer Service Team who will arrange an engineer to visit you. This will be at no cost to yourself provided that the item has been correctly installed and the instructions for use have been followed. Please note faults are not covered for the following

    • Accidental damage
    • Neglect i.e. lack of maintenance
    • Incorrect installation
    • Misuse

    If you have any concerns about returning your order we would ask you to contact us by clicking here.

    Need help? Call our specialists on 0330 008 0800

    Sign up for news and exclusive offers

    • Company Information
      • About Us
      • Read our blog
      • Contact us
      • Terms and Conditions
    • Delivery and Returns
      • Deliveries
      • Returns & Delivery Policy
    • Customer Support
      • Your account
      • Guarantees
      • Product Safety
      • Free Technical Support
      • Site Security
      • Privacy Policy
      • Cookie Policy
      • Pay Later with Klarna
      • Pay Later with PayPal
      • Adyen
      • Visa
      • Mastercard
      • American Express
      • PayPal
      • Klarna
      • Amazon Pay

    Follow MyAppliances

    Facebook profile Instagram profile YouTube channel
    © 2025 MyAppliances. All rights reserved. | Tel 0330 008 0800
    eCommerce by Voracio