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11,187 Independent customer reviews
Trustpilot (11,132 reviews)
Reviews.io (55 reviews)
Very good service delivery was quick and efficient kept me informed would use again
I am very happy with my wine cooler, a little bit noisy but with the radio on you can hardly hear it.
After the first item arrived damaged I was sent a replacement after a quick call.
Happy customer.
Many thanks.
Happy customer.
Many thanks.
Great looking items, oven and microwave value for money
I did not get them on same day. I lost a day from work.
I was not pleased.
I was not pleased.
Microwave arrived in perfect condition, on time . Veryy happy with the price too!
very happy with my purchase and service from MyAppliances
Excellent service and delivery
Excellent product and delivery was prompt
Only recently received a new single gas oven from MyAppliances 1but everything works well
Inherited a cooker extractor in our new house, unsure of exact filter needed.Phoned My Appliances and very helpful person knew straight away, filter ordered and received in couple of days. Excellent customer service.
Very good Item & as advertised speedy delivery
Not a good product - the cast iron surface was defective meaning it burnt every time, no matter the temperature.
We're very sorry to hear about your experience. It sounds like the surface may not have been properly seasoned, which is essential for getting the best results from cast iron. Even brand new griddles benefit from additional seasoning before first use.
To season it at home, wash it with warm water and a little washing-up liquid, then dry it thoroughly. Apply a thin layer of high smoke point oil (such as rapeseed or flaxseed), wipe off any excess, and place it upside down in an oven at 230–260°C for an hour. Allow it to cool in the oven. Repeating this process 2–3 times can help build a stronger non-stick coating.
Please don’t hesitate to contact our customer service team so we can resolve this for you. Your satisfaction is very important to us.
Good service, delivered on time. No issues at all
I was very greatfull how quick you responded to my order on the other hand the courier firm did not deliver until Tuesday were I paid for next day delivery but as for your firm I am very greatfull for all your help thanks
Good product. Come on time.
Great cooker hood. Bought to replace a similar one. Easy to install and value for money.
Came broken. Last product i bought randomly shattered within 3 years. Poor products and wouldn't recommend. Poorly packaged too. I superglued parts back in rather than send back but I wouldn't recommend products from here. That's 2 poor products I've bought.
Thank you for your feedback, and I’m very sorry for the frustration you’ve experienced. While glass products don’t typically shatter without cause, we understand that damage can happen, especially if items are handled roughly during shipping or use. We strive to ensure our packaging protects fragile items, and we’ll review this to improve.
Great customer service, very helpful! Would definitely use again 👍
speedy delivery and well packaged
Unfortunately, although my oven has been installed, I haven't had a chance to use it as the property is awaiting decoration. Hence, my score
Customer service is non existent- I’ve tried contacting a number of times about parts missing from my order. Avoid!
Hi Kirsty,
Thank you for your feedback. We're sorry to hear you're disappointed. Just to clarify, the non-return flaps come pre-attached to the outlet on the cooker hood, so they are not supplied as separate parts.
We also responded to your enquiries on both 4th May and 14th May with this information, but it seems our messages may not have reached you. Please do check your spam or junk folder just in case.
If there's anything else you need, we're here to help — please don't hesitate to get back in touch.
Kind regards,
MyAppliances
Fast delivery, good product, reasonable price.
The dispatch was delayed. Once I had complained I was refunded the next day delivery. The extractor then arrived with the wrong filters. I complained again, was made to submit proof of the error, and finally the correct filters were sent. The emails to the complaint team were actioned slowly and in both instances required phone calls in addition.
The extractor hood itself is very smart and quiet. However the instructions for installation were poor and mounting via two screws which have to be placed inside the casing was difficult.
The extractor hood itself is very smart and quiet. However the instructions for installation were poor and mounting via two screws which have to be placed inside the casing was difficult.
Hi Michael,
Thanks for taking the time to leave a review. We're really sorry to hear about the delays with your order and the picking error with the filters, we understand how frustrating that must have been.
We're glad to hear you’re happy with the extractor hood itself and that it’s running quietly. We appreciate your feedback on the installation instruction, mounting and we’ve passed that on to our product team.
Thanks again for your honest feedback, and sorry again for the inconvenience caused.
Best regards,
MyAppliances
Good service 10/10
Good service 10/10 very professional
very professional, great prices and delivery and when I had an query, managed to speak to a 'person' immediately. Great company service Good Afternoon
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Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
Good price considering a new motor on…
Good price considering a new motor on its own is £125!!! Easy purchasing system using Amazon. Would have given 5 stars if you had Apple Pay Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
Great no problem easycooker
Great no problem easy Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
I ordered a curved glass cooker hood…
I ordered a curved glass cooker hood they sent one it was broken when it turned up they exchanged it an a straight glass turned up unfortunately my fitter fitted this when I as out I emailed told appliance was not right they said they exchange it told me to pack up the wrong one an they sent another one following day .When the other one came again it was a flat glass hood totally wrong again I emailed an told the good job the one fitted hadn’t been taken down plus who was going to pay for taking down an re fit another one ,good enough eventually they sent a curved glass an said they would pay to refit correct one so got to get fitter back to do it , been a saga but got there in end I hope Good Afternoon
Thank you for your comments,
I am sorry to hear that you received the incorrect item - i have had a look on your order and can see the team address this situation and managed to have the matter resolved for you. We would appricate it if you could update your review with the positive outcome
Regards
Thank you for your comments,
I am sorry to hear that you received the incorrect item - i have had a look on your order and can see the team address this situation and managed to have the matter resolved for you. We would appricate it if you could update your review with the positive outcome
Regards
We have used you before and have been…
We have used you before and have been pleased with our purchases and delivery. Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
The order process is simple and easy to…
The order process is simple and easy to use. Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
Speedy oayment
Speedy oayment Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
user friendly website
user friendly website Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
Very disappointed with the service…
Very disappointed with the service provided from the servicing department / approved contractor (engineer).All must have kitchen appliances were purchased and instal March / April 2022 - no issues. Late 2023 we had problems with the hob and microwave. We contacted the company and they assigned the job to an approved local contractor. The hob was quick to fix. The microwave took over 8 weeks to be returned to us. I had to chase several times and I believe my repair ticket was closed by mistake, so I had to raise another one. The engineer tried to fix twice but to no avail and he wasn't confident what the overall issue was. The communication from the approved contractor (engineer) and My Appliances were non existent unless I called them. The microwave was finally fixed and installed 08/02/24. The engineer didn't seem certain that the issue wouldn't return - " I Hope this works ". Near on exactly a year later - Friday 07/02/25 - the same issue returned. Microwave blew my electrics. I have now called the servicing department who have advised me that my microwave is not under warranty, even though I assumed it was under a 5 year warranty - Apparently, I should have registered ....my mistake ! However, considering we experienced the initial problem just over 18 months of purchase and then again within 12months of a repair, surely this confirms there is an underlying fault with the appliance ?? They have sold me a microwave that is clearly not fit for purpose. I would have assumed that a company like My Appliances, would take some ownership of an ongoing fault which has been repaired previously. Clearly not.
Good Afternoon
Thankyou for your comments
Im sorry to hear you are not happy with the service provided my Apelson service team. I have passed your comments on too a manger there so they can look in to this further
Regards
Hayley
Thankyou for your comments
Im sorry to hear you are not happy with the service provided my Apelson service team. I have passed your comments on too a manger there so they can look in to this further
Regards
Hayley
Delivered on time
Delivered on time, and put in a safe place as we were out when delivery was made.All good.
Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
Item was damaged
Item was damaged, but was refunded. Good Afternoon
Thank you for your comments
I have had a look on your order and can see the team resolved this for you in a timely manner. I would appricate it if you could update your review.
Regards
Hayley
Thank you for your comments
I have had a look on your order and can see the team resolved this for you in a timely manner. I would appricate it if you could update your review.
Regards
Hayley
Website was easy to navigate
Website was easy to navigate. Good choice and descriptions informative. Quick delivery times. Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
very user friendly site.
very user friendly site.very competitive prices.
good service
Good Afternoon
Thank you for your feed back 😊
Regards
Hayley
Thank you for your feed back 😊
Regards
Hayley
Cooking
Good website & good detail for product and ordering was easy 😊
Nice and easy from start to finish
Nice and easy from start to finish 😊