We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot and eKomi.

You can also read our reviews directly at Trustpilot here.

6,623 Independent customer reviews
(4.5/5)
Trustpilot (6,623 reviews)
david barry
Written on 05/12/2021

Fast and great serices

Fast and great serices
Rated 5 out of 5
mick williams
Written on 05/12/2021

Just what we wanted at a great price

Just what we wanted at a great price
Rated 5 out of 5
Mike Western
Written on 05/12/2021

First time used but not the last

First time l have used My Appliances but l will certainly use them again.
Thank you so much for an excellent service.
Michael Western
Rated 5 out of 5
Elspeth Henderson
Written on 05/12/2021

Fast efficient service

The microwave I ordered was competitively priced and delivery was quick and exactly when scheduled.
Easily fitted and looks great.
Rated 5 out of 5
Chloe
Written on 05/12/2021

Great experience

Excellent customer service on the phone. Speedy delivery, ordered in the afternoon and delivered by 9:30 the following morning! Quality product as described.
Rated 5 out of 5
Choosita Barton
Written on 05/12/2021

Excellent no problem. Very modern

Excellent no prob
Rated 5 out of 5
Laila Joseph
Written on 05/12/2021

its great communication and fast…

its great communication and fast delivery but when seen that its not the expected one as seen on pic
Rated 4 out of 5
Shaun
Written on 05/12/2021

Wine cooler arrived damaged and very…

Wine cooler arrived damaged and very slow to respond to my phone call and email. Still waiting now for their response
Rated 1 out of 5
Sandra Massey
Written on 05/12/2021

Very easy website

Very easy website. Good selection of appliances. Delivery very quick
Rated 5 out of 5
Rita Quinlan
Written on 05/12/2021

Great site and easy to use

Great site and easy to use
Rated 5 out of 5
C. Grimshaw
Written on 05/12/2021

Good product and fast delivery

Good product and fast delivery
Rated 5 out of 5
Yve Edwards
Written on 04/12/2021

Cooking With Gas …… Oven !

I bought a built in gas oven from this company … I’ve been using it for 2 weeks from writing this review and I must say I am very happy so far with my purchase .
The oven is reasonably priced compared to most other gas ovens. And cooks really well , it’s spacious inside with a fan that makes the food cook evenly and fast compared to my previous cooker .
Delivery was really fast and arrived in about 3 days .
Rated 5 out of 5
Mr jones
Written on 04/12/2021

Poor expensive delivery service

Paid £40 for delivery but it never turned up on the specified day despite taking the day off work!
Rated 1 out of 5
Andy
Written on 04/12/2021

We are still waiting for our fridge

We are still waiting for our fridge. It is 1 week late, they said it got lost. And they don't deviler on weekends. And they don't deliver in our post code on Monday and Tuesday. We should get it on 8th December 2021. Plus we paid extra for delivery.
Rated 1 out of 5
Sara Anton-Watts
Written on 04/12/2021

Great fast service ..very polite…

Great fast service ..very polite delivery and helpful
Rated 5 out of 5
Philip Davidson
Written on 04/12/2021

Absolutely brilliant customer service…

Absolutely brilliant customer service Sent a replacement due to being boxed wrong n ext day Communication excellent kept informed of what was happening wouldn’t hesitate to use them again
Rated 5 out of 5
Adrian Williams
Written on 04/12/2021

Bought an oven that was advertised with…

Bought an oven that was advertised with a countdown clock saying it would be delivered the following day if bought within a specific time which I did. 4 days later still not arrived and now blaming the courier DX for the delay. Sorry but they are the company MyAppliances choose to use! False advertising in my opinion as I could have gone with AO or Currys and would have received by now. Courier now says could be another week before delivery or we can collect from depot which is a 80 mile round trip!!!
Awful customer service AVOID!!!!!!!
Rated 1 out of 5
M taylor
Written on 04/12/2021

Great product great people to deal with

Great product great people to deal with
Rated 5 out of 5
Customer
Written on 04/12/2021

Brilliant

Brilliant customer service and will definitely come back to shop.
Rated 5 out of 5
Linda McCann
Written on 04/12/2021

Value for money

Have had several items from my appliances. All of them have proved to be great value for money.
Rated 5 out of 5
Mr. ian Tonge
Written on 04/12/2021

Appliances are good as expected

Appliances are good as expected. Overnight delivery took over two weeks and much confusion with many phonecalls. So appliances 5 star, delivery one, average 3.
Rated 3 out of 5
Darren Chandler
Written on 04/12/2021

Very good all round service well…

Very good all round service well recommend
Rated 4 out of 5
Gezza
Written on 04/12/2021

Excellent service

Excellent service, delivery was on time and the guys were friendly and efficient
Rated 5 out of 5
Julian
Written on 04/12/2021

New oven

Great product
Very quick delivery
Awesome service
Rated 5 out of 5
Rosemary Platt
Written on 04/12/2021

Fast delivery

The two hobs were as described. Still waiting to see them work
Rated 5 out of 5
Mrs Laura Lewis
Written on 04/12/2021

Quick delivery

Quick delivery, friendly driver.
Oven was just what we were looking for and fit straight in with minimal effort
Rated 5 out of 5
Lydia
Written on 03/12/2021

Brilliant product

Brilliant product. Quick delivery on day specified from order. Excellent
Price. Will defo order from My appliances in the future.
Rated 4 out of 5
Mr Whitfield
Written on 03/12/2021

Delivert

Was delivered on time well packed no problems would recommend
Rated 5 out of 5
Mr Patrick Collins
Written on 03/12/2021

Brilliant service ordered on one day…

Brilliant service ordered on one day delivered the next fantastic service
Rated 5 out of 5
Phil Bates
Written on 03/12/2021

Excellent service great appliance

Excellent service great appliance
Rated 5 out of 5
Mr S. M. Waterlooville
Written on 03/12/2021

Good product

Good product, very reasonably priced and arrived very quickly.
Rated 5 out of 5
Slawek
Written on 03/12/2021

Always on time.

Always happy from quality and always on time.
Rated 4 out of 5
Mrs Martin
Written on 03/12/2021

I am still waiting to hear about my…

I am still waiting to hear about my damaged spalashback.I have no correspondence at all and am really not happy.
Rated 1 out of 5
03/12/2021
Good Afternoon
Thank you for your comments
I am very sorry to hear your appliance arrived damaged. I have found your email and have asked the team to contact you ASAP. Please be advised the team work through the emails in time order. Please keep an eye on your inbox for the response

Regards
1975dr
Written on 03/12/2021

Extract hood

Delivered in good time and looks un damaged. Not fitted and connected yet so hopefully ok.
Rated 5 out of 5
Joanna James
Written on 03/12/2021

My order arrived damaged and so far…

My order arrived damaged and so far have had one reply to my email
Rated 1 out of 5
03/12/2021
Good Afternoon
Thank you for your message
I have had a look on the system and can see the team responded to your email 01/12 and asked for the images to be re-set and the damaged couldn't be seen.
Please check you spam/junk folder it may have dropped in there.
Please reply to my colleague who will be able to resolve this for you
Regards
Haley
Peter Oxley
Written on 03/12/2021

Delivered on time good service would…

Delivered on time good service would use again
Rated 5 out of 5
Johnny
Written on 03/12/2021

Very easy to order quite impressed

Very easy to order quite impressed, can’t rate the hob yet not received it yet,
Rated 5 out of 5
rea
Written on 02/12/2021

I bought an oven with a 2 year warranty…

I bought an oven with a 2 year warranty the oven had problems from day one and the warranty wasn't worth the paper it was printed on. The company never answered the phone or replied to any emails.
Don't buy an Econolux from these people you'll be throwing good money down the drain quite simply.
Rated 1 out of 5
03/12/2021
Good Afternoon
Thank you for your comments. I'm sorry to hear that you appliance is faulty - could you please provide me the your order number or full delivery address and i will request Apelson contact you to arrange an engineer visit
Regards
Default delivery address
Written on 02/12/2021

Good value, poor experience

Paid extra for specific delivery day. Items didn't arrive. 14 calls later finally received the items after having to delay my kitchen fitters.
Delivery fee refunded but only after several more days of calls.
Good value / quality items but overall experience not great
Rated 3 out of 5
Customer
Written on 02/12/2021

Wine cooler

Product delivered and once opened found to be damaged but because it wasn’t opened within 24 hrs the company would not do anything about it!

Poor service and would not purchase from this company again.
Rated 1 out of 5
03/12/2021
Good Afternoon
Thank you for your comments.
I'm sorry to hear you are not happy with the service provided. Please respond to the email the team sent with your complaint and the team will address this matter
Regards
Hayley