We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot and eKomi.
7,566 Independent customer reviews
Trustpilot (7,566 reviews)
Absolutely wonderful customer services!We have bought an induction hob for our new kitchen however once the box arrived we have left it unopened in the storage container and opened a month later when the new kitchen was in a good stage to install the hob. When we opened the box we have notice a big scratch across the hob, what a disaster! I have contacted the My Appliances immediately and the reply was that according to their policy the return/replacement of the item is only possible within 24h from the delivery. I was devastated... but the lovelies person Dee took my case to her manager and she managed to replace the hob for me within 2 days! It was the kindest gesture that you don't see much of these days. Dee shown professionalism and care and she made me a very happy customer! I wish we had more Dees in our world! Thank you!
Great products at the right price .Great products at the right price .
Excellent quick serviceExcellent quick service . The price was the cheapest on the internet . Nice sturdy cooker
Bought a hob and extractorBought a hob and extractor. Just fit the hob - perfectly packaged, not a scratch .
Extractor not fit yet but all looks ok
Super easy to find things and buySuper easy to find things and buy
Excellent serviceExcellent service, great quality products, good value for money, prompt delivery. Will use again. Highly recommend.
easy to useeasy to use, got everything l wanted at a good price.
Quick checkout processQuick checkout process - love it!
Can’t give any stars as still waiting…Can’t give any stars as still waiting for my hob which was due on 19th may.
Now date has moved and apparently won’t recieve it until 6 th June.
Not good as have NOTHING TO COOK ON.
Dreadful customer serviceDreadful customer service
Out of stock products when you’ve been emailed to say they are in
Total lack of communication
Even when I complained the manager never called back
The hub and cooker that we purchased…The hub and cooker that we purchased are well designed and work perfectly well. There was a coupe of days' delay in delivery, it is still 5 stars for me though, as we got that heads-up that this may happen.
Great serviceGreat price, speedy delivery, overall great service.
Always use my appliances !!Always use my appliances !!! Items are priced brilliantly and the customer service is absolutely amazing !!!!!! Delivery is brilliant!!
Great serviceGreat service
Quick deliveryExcellent next day delivery!
So happy with my purchaseSo happy with my purchase. The website describes the products perfect. Delivery was fast. Happy customer *****
Poor service and communicationThe delivery was delayed causing a change of plans at home and then having phoned to amend an address fault, they turned up at the wrong address and threatened to leave because there was no one at the address - we had rang to amend this and the staff clearly had not adjusted the details appropriately
Excellent serviceExcellent service, easy to complete
Love this stylish beautiful product I’m…Love this stylish beautiful product I’m so glad I ordered I am so happy and very satisfied definitely recommend.
ExcellentExactly as described - very easy transaction and delivered quickly.
Good service cooker good qualityGood service cooker good quality, only quam was I ordered at 11 in the morning for next day delivery as I had the day off only to be told 2hrs later it would be the day after yet on the website it was still counting down to deadline for next day delivery, when I quiered that I was told there's a shortage of drivers !! Why take payment for next day delivery if you can't deliver I had to take another day off for this .
Seems a very good ,quiet machine that…Seems a very good ,quiet machine that works well.
Great product at a reasonable priceGreat product at a reasonable price. The temperature and humidity display are a good feature.
Horrific service and unsure of appliances as still haven’t arrived!!!The courier service they use has still not delivered our items- then they lost and broke them. Gave completely inaccurate times of arrival so the ‘two hour time slot’ was missed by 4 hours (or to the point of mixing up the days on one occasion). We have wasted our time and money. 4 weeks and we still don’t have the appliances, a refund or an email explaining what is going on, as now myappliances is ignoring all communication, after informing us the courier damaged the fridge. The customer service team thought a way of problem solution was to refund 50% of the delivery fee… we still have no appliances. THEN I keep getting emails to review the company. Anyway, my review would be to avoid at all costs as for almost £500 all I have done is lost 2 days holiday, wasted 2 Saturdays, spent endless time trying to organise couriers and I still have no appliances.
Stay away at all costs !!!Stay away at all costs, we were hoping to buy a new fridge and extractor fan and needed them quickly so we could move into our new home ,we even paid extra for a weekend deliver to make sure we would be home and were giving a delivery time slot of between 10,30 & 1,30 , we made our way over in the morning to make sure we were on time for the time slot they had assigned, only to recive a message saying we tried to deliver at 9,30 and no one was home!!
I’d like to say this is the only problem we had but we then were told 3 more dates of which 2 lead to us having to use up holiday annual leave at work just to suit their time table and yet time after time we received messages telling us how they had screwed up again and we wouldn’t be receiving our products.
Then we were told that our products have been damaged.
We then complained and have received messages from someone called Dee and have been seeking out some sort of compensation for screwing up our order repeatedly and costing us holiday time.
We were told they would refund 50% of our deliver which I responded with “you should have been offering us free delivery at the very least after the second screw up” to which I was told fine we could have free delivery.
After there blatant lack of interest in resolving our issues and lack of effort made to make up for our shoddy customer service we have requested a refund and since then have received absolutely no contact!!
So as of yet we have no idea if they intend to give us our money back!!
I don’t know where my products are, whether they’re being delivered, if they’re still damaged or if I am receiving a refund. They partnership with the courier is non-existent. I would avoid at all costa
Smashed item.Delayed in transit..
Arrived and left outside
Contacted company..asked for photos which were sent...no reply from them.
Very disappointedVery disappointed. Bought a cooker hood, had to fit it to see if it worked, it did not extract any steam, was told that extractor fan only takes odours away. I returned it as unfit for purpose. I was told that I would get 25% knocked off due to it being used. When I finally got a refund it was just over half the price I paid. Tried to ring them and unable to get through to them. I would not recommend buying a cooker hood extractor. Bad customer service
Super easy to useSuper easy to use, great product, easily ordered
All very efficient and excellent…All very efficient and excellent products
First class everythingFirst class everything
Fantastic serviceFantastic service - delivered within 2 days and exactly what I wanted - wouldn’t hesitate to order from these guys again and recommend - thank you
From ordering to delivering the service…From ordering to delivering the service was excellent.
VERY HAPPY CUSTOMERI’ve read a lot of negative comments about them but this is my experience. I received my oven and straight away noticed that is wouldn’t reach temperature. I called them and they sent an engineer out 3 times in 3 weeks but they weren’t able to fix it. MYAPPLIANCES called straight away and offered a replacement which I received in 6 days and it works perfectly.So all in all I would say their service was exceptional and would not hesitate to use them again. Thanks guys&gals keep it up.👏👏👏
Thanks easy to use and having great…Thanks easy to use and having great prices
Delivery label address sent out to DPD…Delivery label address sent out to DPD without checking the number was omitted for the address to be delivered to. apart from that eventually the delivery was successful.
Delivery failureOrdered Hob no problem paid delivery
Should have arrived 17\05\22
Still waiting...apparently still in Milton Keynes.
Got phone message from courier asking me to-phone them at the Milton Keynes office did that..woman answered and said oh you want Milton Keynes office ?
Doh ..I will get them to ring you...still waiting..
Simply terrible service will never use them again.
Pity they don’t tell you of delivery delays before you pay!..