Payments made through this site are 100% secure; our provider uses Secure Socket Layer (SSL) technology to create a secure later between your browser program and internet connection for maximum safety online.
Upon placing an order on our site, a small padlock will appear in your browser’s window. This shows that your browser is displaying a secure page, and you’ll find that if you click on this padlock you will see the digital certificate information which guarantees the page’s identity.
SSL also encrypts data and verifies that it was not altered between communications between your computer and the server. To the very best of our knowledge there has never been a breach of security reported using SSL technology, and at no point are any credit card transactions sent via an unsecure connection.
For your safety online, we do not store credit card details, nor do we share customer details with any third parties. We process all of our payments via a third party supplier (SagePay or PayPal) and we do not store your credit/debit card details.
We share your information in very limited circumstances set out below:
When we are obliged to do so (e.g for legal reasons), when we need to work with a third party or core service provider, for example a logistics service or IT service provider. Each provider is selected carefully, and we only pass information that is required for them to perform that service on our behalf. They cannot use your data for any other purpose.
|SagePay||This is our primary payment gateway, we must pass them your personal details to take payment. Data shared: name, email, address, credit card, identification details.|
|PayPal||This is our secondary payment gateway, we must pass them your personal details to take payment, or apply for finance Data shared: name, email, address, identification details.|
|UKMail, Panther, Royal Mail||We need to pass your details to our delivery partner so that your goods can be delivered.
Data shared: name, phone, email, address
|Ekomi||So that we can send customer and product review requests to our customers.
Data shared: name, email, order item details
|LiveChat Inc||So that we can offer our customers a facility to chat with us other than by phone, email.
Data shared: name, email, identification details such as IP address
|So that we can understand our website performance and make improvements
Data shared: Anonymized identification details
|Nextopia||So that we can improve the quality of our customers’ website searches
Data shared: Identification details such as IP address
|Ukwarranty||So that we can improve the quality of our customers’ user experience by keeping them up to date on the warranty of their products.
Data shared: name, email, order item details
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).
For any users of this site who perform a login, a cookie is required for this login to function properly, and so we will take this as implied consent and hide the 'accept cookies' message.
This is the cookie set by the website to track your session information, so that we can login you in and perform a number of critical functions on the website, such as page preferences etc. When you leave the website and close the browser, this session cookie should be removed by your browser.
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
This cookie is set by the website to store your login userid information, so that it is prefilled in for you and you only then need to enter your password. If you do not want this cookie to be stored, you can simply untick the 'Remember by login name' box at the login screen. Expires one year from being set.
This cookie is set by the website to store your shopping basket information, it is an essential aspect of our website. The cart cookie is stored for 30 days and will also clear after you checkout.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html
This cookie is set by the website when you have clicked the "Accept Cookies" link, and is used so that we don't show you the notice on every page once you've decided you are happy with the policy. Expires one year from when set.