Fast Delivery
We deliver 7 days a week (depending on carrier and postcode) between 7am and 8pm. Small appliances are eligible for free UK mainland delivery, with next-day and Saturday options available for an additional charge.
Standard Delivery
To ensure your order arrives as quickly and reliably as possible, we work with three trusted delivery partners.
FedEx
- Used for a range of parcel deliveries depending on size and weight.
- Available Monday–Saturday; doorstep delivery only.
- Tracking reference provided to follow progress online or on your phone, with updates on the day of delivery.
DPD
- Used for smaller items depending on size and weight.
- Available 7 days a week; weekend deliveries carry an additional charge; doorstep delivery only.
- Text message with a 1-hour time slot on the day of delivery, plus live tracking online or in the app, including driver location.
DX
- Used for 1-man and 2-man services depending on the size and weight of your order; available Monday–Friday.
- 1-man delivery: doorstep only, with tracking reference and a 2-hour time slot on the day of delivery.
- 2-man delivery: to room of choice, including first floor (subject to access), with tracking reference and a 2-hour time slot on the day of delivery.
Our delivery partners always aim to deliver within the advised window. Circumstances beyond their control may cause delays; if so, they will contact you to rearrange delivery.
Places of Delivery
We do not currently accept website orders for delivery to the remote Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland, or Republic of Ireland. If you are based in these areas, please call us to discuss your order and obtain a delivery quote.
Problems and Customer Obligations
A failed delivery charge may apply if delivery cannot be completed for reasons including but not limited to:
- Cancelling the order after goods have left our warehouse.
- Providing incorrect or incomplete contact details or delivery address.
- Refusing delivery on arrival.
- No one available to accept delivery at the agreed address; ensure someone is available all day on your delivery date.
- Unadvised parking restrictions or access issues, such as stairs or narrow doorways.
Once delivery has been accepted at the address, you are responsible for the goods. We cannot accept liability for any damages if items are moved to another location by you or a third party.
Please do not book installers or take time off work until your goods have been delivered, as we cannot be held liable for additional costs caused by delays.
Delivery Policy
It’s really important that you check your product(s) when they arrive – ideally while the driver is still there – even if you’re not planning to install the item straight away.
If your product looks damaged when it arrives, please refuse the delivery and call our Customer Service Team straight away. If you decide to accept the delivery but the packaging is marked or damaged, make sure the driver records this on their delivery note or electronic device before they leave.
If you notice damage after delivery, please contact our Customer Service Team within 24 hours of receiving your order. We’ll ask you to send us photos of the issue so we can quickly arrange a replacement or refund. Unfortunately, if damage is reported after 24 hours, we won’t be able to guarantee a full refund or replacement.