Normally goods are received next working day but in some cases we are experiencing short delays due to the lack of drivers in the UK, which you may have heard about in the news.
All our delivery partners are working tirelessly to delivery all orders on time but please keep looking out for confirmed tracking information from them.
Fast Delivery
We deliver 7 days a week (depending on carrier and post code) from 7am - 8pm, including the option of next day and Saturday delivery on most of our products, there is a £5 surcharge for weekend deliveries.
Standard Delivery
We use 2 different delivery partners to ensure your delivery gets to you in the fastest way possible.
DPD
We use the nation's number 1 carrier for all smaller items depending on the size and weight of the item. This service is available 7 days per week (weekends are chargeable) and is a delivery to your doorstep only. You will receive a text with your estimated 1 hour delivery slot on the day of delivery and you can also track your delivery online or on your phone and even see where the driver is in relation to your delivery.
DX
We use DX for a mixture of 1 man and 2 man deliveries depending on the size and weight of the item.
The 1 man service is a doorstep delivery only and you will receive a tracking reference with an estimated 2 hour slot on the day of delivery to allow you to track your delivery live.
The 2 man service can be delivered to the first floor, room of choice, depending on access and you will receive a tracking reference with an estimated 2 hour time slot on the day of delivery to allow you to track your delivery live.
Our service partners will do their utmost to deliver when they have advised but factors out of their control may result in delays or failed deliveries. In these instances they will contact you to re arrange delivery.
Places of Delivery
Please note that we do not accept website orders for customers located in the remote Scottish Highlands, Scottish Islands, Isle of Man, Northern Ireland and Republic of Ireland. However go ahead and call us, we will be pleased to discuss your order and quote you delivery charges.
Delivery Charges
For most items we subsidise the delivery, however on some items including clearance and end of line we have to pass on the full delivery charge.
Delivery Band | Delivery Charge |
Band 1 | £7.99 |
Band 2 | £9.99 |
Band 3 | £14.99 |
Band 4 | £19.99 |
Band 5 | £24.99 |
Band 6 | £29.99 |
Band 7 | £34.99 |
Band 8 | £39.99 |
Scottish Highlands have a £10-15 surcharge dependent on location and carrier.
Problems/Customer Obligations
Failed delivery charges may be applied in the event that a delivery fails due to – but not limited to - any of the following reasons:
· You cancel the order after the point at which the goods have been loaded for delivery at our warehouse.
· You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery.
· You refuse delivery upon arrival of our delivery vehicle.
· There is no-one at the delivery address to accept delivery. You must ensure that you can be available all day on your confirmed day of delivery.
· There are parking restrictions or other access problems (e.g. stairs or narrow doorways) which you failed to notify us about.
Once the delivery has been accepted at the delivery address you have a duty of care for the goods. In the event that you, or a third party, transport the goods from the delivery address to another location we cannot be held responsible for any damages.
Please do not book days off or organise fitters before you have received your products - we cannot be held liable for any additional costs these actions may accrue.