Under the Consumer Protection Act, you have the right to cancel your order within 14 days of receipt of the goods, without giving a reason.
If your item is unused and you are unhappy with your product or have changed your mind, you can return it within 14 days of receipt of the product and you will receive a full refund (less delivery charges and a returns admin fee as detailed below). In this case, please contact us before you return it so we can provide the details of the return address. Please note the product must be returned at your own cost.
Hobs & Splashbacks - £5.50
Ovens - £7.95
All other items - £8.95
We are happy for you to unpack the appliance to inspect it properly, however, if you have used the product and its unsuitable we will only be able to offer a partial refund as we will be unable to re-sell the returned item. Please do contact us in this instance, so we can advise the best option for you and provide details of the return address. Please note the product must be returned at your own cost and that we require the product to be returned in its original packaging.
In the unlikely event your appliance arrives damaged or is faulty upon receipt, please contact us immediately and we will be able to arrange collection of your product. This will be at no cost to you however we do need to be informed within 30 days of receipt of the goods. Under the Consumer Protection Act you are entitled to a full refund if your item is faulty and you have informed us within 30 days.
If you have any concerns about returning your order we would ask you to contact us by clicking here, or give us a call on 0330 008 0800